Corporate Customer Experience Training
Industry-specific customer Service/Experience training and team building for your teams.
Individual Customer Experience certification.
Customer Service & Experience certification programs for different career levels.
CRM & Deployment of customer Experience Tools
Selection, deployment and training on customer experience tools and software.
Customer Experience Events and Awards
Customer Service conferences, summits, meetups and networking events in Africa.
Voice of the Customer (VoC) Transformation
Feedback collection, categorization, insights mining and closing the internal and external feedback loop.
Customer Experience Strategy Management
Customer service audits, feedback management and customer experience touchpoints analysis.
Customer Experience Research and Publications
Research and publications on customer experience with focus on Africa.
Customer Experience Talent Management
Recruitment, outsourcing and performance management of Customer Experience Agents.
Service Quality Management and Certification
ISO 10002:2018 Quality management Customer satisfaction, ISO 23592, ISO/TS 24082 Service Excellence
Citizen Experience and Public Sector Digital Transformation
Supporting public offices in Africa to improve public sector quality of service.