Customer Experience Talent Management
Culture-fit employees with sound customer experience skills, accelerate the onboarding process and maximize output.
Customer Experience Talent Management
What we offer.
Recruitment of CX professionals
We accompany you through your recruitment process or hunt CX talent that fits into your business culture.
Outsourcing of CX professionals
Are you looking for external agents who can supplement your team or agents that can work for you temporarily, and then let us take this journey together?
Performance management for CX agents:
Are you wondering how you can measure the performance of your CX team? We are here for you. We establish job descriptions and performance evaluation systems for your CX team.
Skills management for your CX teams:
Are you worried about your team's ability to meet your organization's customer experience goals? Let us help you with this.
Book a consultation today to discuss your customer experience staffing needs.
The Africa CX Experts
Culture fit Customer Experience agents
Our customer service placement service has only one goal. That of ensuring that agents you hire have an in-depth understanding of customer service and are able to exibit professionalism in the way they relate with customers. We are the go-to organization for customer service talent in Africa.
Are you wondering how you can recruit the most skilled customer service representatives or tired of the high cost and time it takes to get frontline staff ready to delivery great experiences? Then hire one of our certified customer service professionals!
The Africa CX Experts
Are you looking for a Customer Service job?
Are you searching for a customer service job? Trying to grab the attention of recruiters? Or thinking about changing your job? It does not have to be a complicated process. Recruiters are looking for culture fit people who can serve as a bridge between the heart of the company and the heart of the customer.
To fit into this position requires skills and a professional attitude. Don’t worry we can make this possible. Join our placement program, choose a certification program that fits your budget and career goals and let us do the recruitment negotiations.
Our Placement Process
We change the way your source for customer service talent.
We provide intensive customer service training and coaching. Our customer service career development program is designed to equip individuals with the competences needed to excel in customer service.
At the end of training and coaching, we certify trainees on their skill levels depending on the training program undertaken. Our certification programs that run from level 1 to 4 qualify a professionals skill level.
Our trained customer service professionals are either directly hired by organizations searching for customer service talent or outsourced to organizations in need of temporal or permanent skilled agents.
Why choose us?
- We understand what a good customer experience strategy should be able to do. And we understand what role CX agents need to play to achieve this.
- We have a whole variety of resources to measure CX competencies.
- We have helped hundreds of customer experience agents gain mastery of their roles in CX transformation and improved their performance.
- We use behavioural alternation techniques that permit us to create a strong attitude alliance towards an objective.
