2022 Cameroon Customer Service Excellence Awards
The Cameroon customer service excellence award is Cameroon’s premier customer experience awards program. The event which comes up at the end of the International customer service week recognizes customer service best practices, performance and innovations in Cameroon.
Celebrating Service Excellence in Cameroon.
Cameroon’s most prestigious customer service awards – run by CX Touchpoints Group
Being recognized as a leader in customer experience is a prestigious recognition that demonstrates excellence in your sector of activity. This reinforces customer trust, enhances your teams’ morale and permits you to differentiate through service excellence.
March 15th 2022 – Entries open.
Oct 30th 2022 (Extended to Dec 15th 2022) – Entries Closed.
January 3rd 2023 – Finalist Announced
Jan 23rd 2023 – Finalist Judging Completed.
Friday, Jan 27th 2023 – Winners Announced ( Awards Gala)
2022 Award Categories
Individual Categories
- Customer service professional of the year.
- Customer Service Executive of the year.
- Customer service CEO of the year.
Organization Categories
- The customer service team of the year award.
- The customer service organization of the year award – Government / Not for profit.
- The customer service organization of the year award – Hospitality Industry.
- Best use of insights and feedback Award.
- Best digital customer experience Award.
- Best employee experience in crisis award.
- Customers at the heart of everything – Financial services.
The Awards Process
The start point in the awards process is reviewing and understanding the awards guideline. This guide clearly explains each category and the award process. The award process is divided into 4 activities; Entry, Selection of Finalist, Judging and Announcing Winners.
Step 1: Select up to 3 categories and register your interest.
Step 2: The awards team sends you all the official entry forms.
Step 3: Submit your entries before closing date.
Step 4: Shortlisted entries are announced on the 3rd Jan 2023
Step 5: If you are shortlisted secure your finals place and ceremony seats within 15 days (free of charge).
Step 6: Prepare for the site visits and structured interviews on the project and initiative entered.
Step 7: The awards judges score your entry and report on site visits/interviews.
Step 8: Enjoy the ceremony and celebrate with your team.
Step 9: Receive your feedback report on how you were scored with comments.
The finalist will be selected and announced in Jan 2023. The announcement and notification of the finalist is the first part of the judging process. The selection process of the finalist will be based on an initial scoring using preset criteria for each category. Each entry is scrutinized and scored by independent judges.
- Nomination evaluation
The judging committee evaluates all submissions and makes a shortlist of 3-5 organizations or individuals per category.
- Site Visits of finalist (Organization Category)
The judging committee will effectuate site visits to observe, ask questions and get a first-hand assessment of the nominee. During these visits, finalists get to showcase their projects, activities or actions.
- Interviews with the finalist (Individual Category)
The judging committee will interview the finalist of the individual category either onsite or online. These structured interviews are meant to provide finalists with an opportunity to showcase their expertise, passion and fit for the categories nominated.
- Judging committee brainstorming session
After the site visits, interviews and scoring of nominees’ judges will hold a brainstorming session to review each category and do a final scoring of each finalist based on a preset evaluation criterion for each category.
- Independent review
The final scoring of the finalist will be independently reviewed by an auditing firm to ensure that the due diligence was followed and the award process strictly respected. Names of winners will then be handed to the host of the awards gala.
Winners of the 10 categories will be announced during the awards gala. The awards gala will be a red carpet event in Douala, the heart of the economic capital of Cameroon. Winners will be handed trophies and allowed to express their feelings about the award. Short videos would be played to showcase the finalists’ activities, projects or programs that have permitted them to be finalists.
2022 Cameroon Customer Experience Awards
Be a sponsor / Partner
Partnering is a great way to ensure your name is in front of thousands of business professionals. You’ll be seen by all the visitors to the Customer Service Awards site, the entrants and Finalists on the day of the Awards Finals and via social media and press coverage on our Customer Experience Magazine.
The Awards Night.
The awards gala will be a red carpet event in Douala, the heart of the economic capital of Cameroon. This award gala will mark the end of the celebrations of the 2022 customer service week in Cameroon. Winners will be handed trophies and allowed to express their feelings about the award. You can request for an invitation to this red carpet event below.
Ticket
Invitation Only
Seats
150
Date
Friday 27th Jan 2023
Venue
Hôtel La Falaise Bonapriso
Meet our 2022 Judges
The award judges come from different industries and bring with them specific view points and competencies. They will the award submissions using a well structured evaluation criterion in compliance with the awards process.
Gallery
A peek into our Past Awards
