Customer Experience Training & Certification programs
Gain the customer service / Experience skills you need to take your career to the next level.
Customer Experience Training & Certification programs
Are you looking to take a career in customer service or you are looking to boost your skills in this domain?
Our training and certification programs provide you with the skills you need to boost your performance or kick-start a career in customer service.
Customer service is what separates companies that thrive from those that fail. One way of ensuring that employees have what it takes to deliver good customer service is through customer service training and refresher programs.
Customer service training should not be a one-time investment. As customer needs, technologies, and expectations change, there is a need to keep updating yourself with new skills and techniques for handling different customer situations and maintaining consistent good service.
Customer Experience Training with CX Touchpoints Group
Our Programs
Certifications Per Seniority
Career Development Program
Level 1
Certified Customer Service Officer (CSO)
This training covers 5 core modules that give you a foundation in what customer service is, how to create value for customers and the basics of experience management. It provides you the competencies needed to serve as a front office customer service officer.
Level 2
Certified Customer Experience Management Professional (CCXMP)
This training covers 8 core modules that give you an in-depth understanding of customer service processes and key competencies needed by customer experience professionals. It is recommended to complete level 1 before taking this certification program.
Level 3
Strategic Customer Experience Management Certification (SCXM)
This management level Certification is divided into 8 sections. The training covers the key customer experience management competencies needed at each stage of the customer life cycle with emphasis on strategic actions and practical tools for achieving them. The training gives customer experience managers and executives the tools needed to conceive, implement and measure customer experience in an organization.
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Our Programs
Competency Specific Certifications
Course 1
Customer design thinking and journey mapping.
4 Hours, Online & In person
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Course 2
Customer experience -complaints management.
4 Hours, Online & In person
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Course 3
Customer experience feedback management.
4 Hours, Online & In person
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Course 4
Customer service Communication and sales skills
4 Hours, Online & In person
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Course 5
Employee experience and leading a CX team.
4 Hours, Online & In person
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Course 6
Fundamentals of CX, EX, PX, BX.
4 Hours, Online & In person
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Course 7
Strategic customer experience planning.
4 Hours, Online & In person
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Course 8
Customer Experience - CX metrics and tools.
4 Hours, Online & In person
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Course 9
Managing difficult customers and service recovery.
4 Hours, Online & In person
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Why Our Courses
Grow your knowledge and boost your career development
100% free of charge
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Trusted Knowledge
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Anytime, Anywhere
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Our Programs
Industry-Specific Professional Certificate Programs
Course 1
Bank and financial services customer service specialists.
Industry-focused training for individuals seeking to start a career in banking or who are already in banking and want to improve their customer experience skills with a focus on the specificities of the industry.
Become a specialist in bank customer experience
8 lessons, Online & In person
Register
Course 2
Telecommunications customers service specialists.
Industry-focused training for individuals seeking to start a career in Telco or who are already in Telco and want to improve their customer experience skills with a focus on the specificities of the industry.
Become a specialist in Telco customer experience
8 lessons, Online & In person
Register
Course 3
Hospital and care customer service specialists.
Industry-focused training for individuals seeking to start a career in a hospital or care facility or who are already in the sector and want to improve their customer experience skills with a focus on the specificities of the industry.
Become a specialist in hospital and Care customer experience
8 lessons, Online & In person
Register
Course 4
Hospitality and transport customer service specialists.
Industry-focused training for individuals seeking to start a career in hospitality or who are already in the sector and want to improve their customer experience skills with a focus on the specificities of the industry.
Become a specialist in Hospitality customer experience
8 lessons, Online & In person
Register
Course 5
NGO and consular public sector customer service specialists.
Industry-focused training for individuals seeking to start a career in an NGO or Public sector institution or who are already in the sector and want to improve their customer experience skills with a focus on the specificities of the industry.
Become a specialist in NGO or citizen experience
8 lessons, Online & In person
Register
Course 6
Secretariat and administration customer service specialists.
Industry-focused training for individuals seeking to start a career as an Admin assistant or secretary or who are already in the sector and want to improve their customer experience skills with a focus on the specificities of the industry.
Become a specialist in Secretariat & office customer experience
8 lessons, Online & In person
Register
Course 7
Call center and telesales customer service specialists.
Industry-focused training for individuals seeking to start a career as a call center agent or who is already in the sector and want to improve their customer experience skills with a focus on the specificities of the industry.
Become a specialist in Call / Contact Customer Center experience
8 lessons, Online & In person
Register
Course 8
Retail and direct sales customer service specialists.
Industry-focused training for individuals seeking to start a career in the retail sector or who is already in the sector and wants to improve their customer experience skills with a focus on the specificities of the industry.
Become a specialist in Retail customer experience
8 lessons, Online & In person
Register
Some Feedback
What People are Saying
They are the best.The very best.I had a really great experience.All was done to make the program understandable and the experience excellent for us the students.It was a really pleasant time.
J'ai fait ma certification en Customer Experience Management Professional via CX Touch Points. La formation se fait en deux langues (anglais et français) se qui participe à une meilleure compréhension quelque soit votre langue maternelle et améliore aussi le bilinguisme.
J'ai beaucoup apprécié le suivi des équipes pendant la formation. Des rappels ou alertes de lecture des cours, des devoirs et surtout la séance individuelle avec le formateur pour s'assurer de l'assimilation effective des notions.
Je recommande vivement cette certification du CX Touch Point car elle est pratique, simple et digeste. Le rapport qualité prix est optimal.
Aujourd'hui, je peux me vanter d'avoir des notions pour développer une culture d'expérience dans une entreprise ou d'en former des collaborateurs. C'est un concept d'avenir dans le contexte économique actuel et futur.
Très heureuse d'avoir choisi #CX TouchPoints Group.
J'y ai reçu une formation pratique pour une gestion parfaite des clients!
CX Certification
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Training & Certification
Start your customer service journey today
The future is in your hands. Quality service is achieved through a customer-centric mindset and mastery of customer service standards. We transform your daily thoughts and actions into the ability to create and retain happy and loyal customers. This is an invaluable skill for any individual with prospects of career growth.
